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Emergency Ride Home

Dear San Francisco commuter,

Emergency Ride Home provides you with a ‘safety net’ when you walk, bike, take transit, carpool, or vanpool to work.

Submit a ride reimbursement request >


When San Francisco commuters use a sustainable mode to travel to work and experience a personal or family emergency while at work, CommuteSmart will reimburse the cost of the ride (up to $150 per ride). Emergency Ride Home is free to employees.

No registration needed: you are automatically registered at the time of your first reimbursement request. 

What qualifies as an emergency?

Individuals who work in San Francisco may request reimbursement for the following qualified events:

  • Illness or crisis of employee or immediate family member
  • Carpool or vanpool ride is unavailable due to unexpected changes in the driver’s schedule or vehicle breakdown
  • Bicycle problem, including flat tire, mechanical failure, vandalism or theft
  • Required unexpected overtime (i.e. employee was not aware of the situation before the start of the workday). Supervisor authorization is required, and the trip must take place after 10 p.m.

Who is eligible to participate?

All permanent 18 & over part-time or full-time employees of a San Francisco employer are eligible to participate.

Trip Restrictions

All Emergency Ride Home trips must originate at the employee’s work location in San Francisco. The employee can be dropped off at home, a transit stop or the location of their parked car (e.g. park-and-ride lot, carpool partner’s home, etc.).

Emergency-related side trips on the way home are permitted, including picking up a sick child at school or daycare, filling a prescription at a pharmacy, or stopping at an ATM for cash to pay the taxi driver.

Non-Reimbursable Trips

  • Personal errands or pre-planned medical appointments
  • Medical emergencies (i.e. when an ambulance is needed)
  • Business-related travel
  • Overtime that was planned or known prior to the start of a workday, or that was not authorized by a supervisor
  • Natural disasters or civic emergencies (e.g. earthquake, demonstration, etc.)
  • Transit service breakdown or interruption in service
  • Transportation to a doctor or hospital resulting from an on-the-job injury (Emergency Ride Home cannot be used to replace an employer’s legal responsibility under workers’ compensation regulations)
  • Non-emergency related side-trips on the way home
  • Trips before 10pm by regular transit riders who have unscheduled overtime

Additional Resources

Contact Information

CommuteSmart
San Francisco Department of the Environment (SF Environment)
City & County of San Francisco
Phone: (415) 355-3727
Email: CommuteSmart@sfgov.org


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