San Francisco Department of the Environment

Frequently Asked Questions - Emergency Ride Home

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1. How much does Emergency Ride Home cost?

Emergency Ride Home is free to employers and employees.

2. Is it really free? What’s the catch?

There is no catch. This program supports and encourages walking, biking, taking transit, carpooling or vanpooling for commuting purposes.  Employees pay out of pocket for the emergency ride, and submit a request to be reimbursed. Businesses do not have a financial obligation.

CommuteSmart will reimburse employees for up to four trips per fiscal year, and there is a $150 limit per trip for any combination of taxi and transit rides. CommuteSmart will reimburse 100% of the trip cost for the first $1,000 per company; after the first $1,000, CommuteSmart will reimburse employees 50% the cost of the trip.

3. Can individuals who live outside of San Francisco use the program?

Yes, anyone working in San Francisco is eligible to submit a reimbursement request for a qualified emergency, including travel to locations outside San Francisco. If reimbursement requests exceed the $150 per trip limit, the participant will receive $150 in reimbursement and will be responsible for the remainder of the ride cost.

4. Can individuals use Transportation Network Companies (TNCs) such as Uber and Lyft?

No. The taxi ride must be in an official taxi. Rides with Transportation Network Companies (TNCs) such as Uber and Lyft are not reimbursable. .

5. After the annual $1,000 per business limit is reached, are employers responsible for any costs?

No. After the initial $1,000 annual limit is reached, CommuteSmart will reimburse 50% of requested costs for an additional $1,000 maximum for the fiscal year. Employers may choose to reimburse the employee the remaining 50% of the ride cost, but are not required to do so.

Contact Information

San Francisco Department of the Environment (SF Environment)
City & County of San Francisco
Phone: (415) 355-3700
Email: [email protected]

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