San Francisco Department of the Environment

All SF Commuters Can Get a Free Ride in Case of an Emergency

If you ever have a personal emergency and need to leave work unexpectedly, you can get reimbursed for your ride home.

How does it work?
If you work in San Francisco and commute by walking, biking, taking public transit, carpooling or vanpooling and you experience a personal or family emergency, you can take transit, a taxi or ride hail service from work. After the trip fill out the online reimbursement form and you will receive a reimbursement check in the mail within 4-6 weeks.

What qualifies as an emergency?
You can get reimbursed if:

  • You or an immediate family member becomes ill.
  • You have a problem with your bicycle (including a flat tire, mechanical failure, vandalism or theft).
  • Your carpool or vanpool ride is unavailable due to unexpected changes in schedule.

Who can use it?
Emergency Ride Home now makes it easier for San Francisco employees commuting via sustainable transportation modes to get reimbursed for emergency trips from their work place. Previously, commuters could only submit reimbursement requests if their employer had enrolled in the program. Now any individual working in San Francisco will be automatically enrolled at the time they submit a reimbursement request.

Why does San Francisco have this program?
Emergency Ride Home furthers San Francisco’s Transit First Policy by encouraging commuters to use sustainable modes without the worry of finding a safe and fast ride home in the event of an emergency. This program helps meet the City’s larger goal of reducing greenhouse gas emissions by 80% below 1990 levels by 2050. Additionally, this program further promotes the ‘50’ in San Francisco’s 0-50-100-Roots Climate Action Strategy by making it easier to make at least 50% of all trips outside of personal vehicles. This program is funded by the Bay Area Air Quality Management District and San Francisco County Transportation Authority’s Transportation Fund for Clean Air. 

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