Commute to work, worry-free. We've got your back.
If you walk, bike, take transit, carpool, or ride shared mobility (with the exception of car share) to work in San Francisco, you’re eligible for a free, guaranteed ride home in case of an emergency.
How it works
- Have a qualifying emergency
- Get a ride home via official taxi or public transit
- Save your receipt
- Submit a reimbursement request (your request and receipt(s) must be received within 30 days of the trip)
- Get reimbursed up to $150 (tips not included)
Program guidelines
- Qualifying emergencies
- Eligible participants
- Emergency mobility options
- Trip restrictions
- Reimbursement guidelines
Qualifying emergencies
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Illness or crisis experienced by you or an immediate family member
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Carpool or vanpool ride is unavailable due to unexpected changes in the driver’s schedule or vehicle breakdown
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Bicycle problem including flat tire, mechanical failure, vandalism, or theft
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Required, unexpected overtime that the employee was not aware of before the start of the workday. Supervisor authorization is required.
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Home emergency, such as a break-in, fire, flood, or other emergency that occurs at your residence
Eligible participants
All employees of a San Francisco-based employer who are 18 years or older and commute to work by foot, bike, transit, carpool or shared mobility (with the exception of car share) on the day of a qualifying emergency are eligible to submit a reimbursement request, including travel to locations outside San Francisco.
Emergency mobility options
Take an official taxi or public transportation for your emergency ride home. Rides taken via Uber or Lyft are NOT eligible for reimbursement. Shared rides taken through Transportation Network Companies (TNCs), such as UberPool or Lyft Line, also are not eligible for reimbursement. Download the Flywheel and YoTaxi apps to conveniently order a taxi when you need a ride:
Flywheel
YoTaxi SF
Trip restrictions
- Personal errands or pre-planned medical appointments
- Emergencies that require an ambulance
- Business-related travel
- Overtime that was planned or known prior to the start of a workday, or that was not authorized by a supervisor
- Natural disasters or civic emergencies (e.g. earthquake, demonstration, etc.)
- Transit service breakdown or interruption in service
- Transportation to a doctor or hospital resulting from an on-the-job injury (Emergency Ride Home cannot be used to replace an employer’s legal responsibility under workers’ compensation regulations)
- Non-emergency related side trips on the way home
- Rides taken via TNCs (i.e. Uber/Lyft)
Reimbursements guidelines
Contact Information
San Francisco Environment Department (SF Environment)
City & County of San Francisco
Phone: (415) 355-3700
Email: [email protected]

Funded By: